Marco Setiadi on making a good impression, biases and why you should not steal planes (#2)

In this episode we talk to Marco Setiadi about first impressions, bias and lying. Marco comes at these topics from a recruitment background where these elements are at play every day. He shares insights from his experience to help us to be more intentional about how we connect with people.

Listen on Apple Podcasts, Google Podcasts, Spotify, Stitcher or Simplecast.

Marco Setiadi is the Director of Business Development at CareerOne,  a leading digital employment brand with exciting candidate matching technology in addition to their well-known jobs board and employer advertising. Marco has previously held roles in recruitment and sales.  Marco is driven by a desire to make a positive impact on the way companies engage with talent in today’s market.  You can connect with Marco on LinkedIn.

We hope you enjoy this insightful and entertaining conversation with Marco Setiadi.

Show Notes

1:14 – welcome.
1:21 – first impressions.
8:18 – what Marco loves about recruitment.
9:15 – weak handshakes.
10:03 – handshakes.
10:22 – non verbals.
10:54 – when does the interview start?
13:49 – how to see someone’s true character.
14:16 – dress code.
15:27 – how do I know what the dress code should be?
17:18 – is there a way back from a bad first impression?
18:36 – authentic non-verbals.
21:43 – virtual interviews.
25:04 – 6 seconds per resume.
28:36 – tenure and generational differences.
30:23 – CRM.
31:52 – key words and resume score.
35:06 – unconscious bias.
37:10 – recruitment bible – everyone lies.
38:22 – blind audition.
42:12 – diversity vs culture fit.
44:49 – what can candidates do to avoid biased responses.
52:13 – line between intentional and lying.
55:15 – how to avoid lying.
55:44 – biggest weakness.
58:33 – sharing weakness=self awareness.
59:43 – through weakness I find a lot of strength.
59:59 – we identify more with weakness than strength.
60:32 – getting a second opinion.
61:58 – left field questions.
63:11 – spooking candidates.
64:05 – breaking through the facade.
64:45 – can the recruiter see their true colours?
67:19 – interviews are a two way street.
68:35 – confidence.
69:03 – Marco’s last interview.
71:13 – confidence bias.
71:47 – desperation smells.
72:26 – intrinsic confidence.
73:10 – know your lane.
75:47 – have good questions to ask in the interview.
77:40 – you’re not exclusive.
77:54 – summary of top 3 points.
78:05 – final thoughts.
78:07 – how to connect.
78:34 – thanks.

Key Quotes

“Perception is reality.”

“You have to be a chameleon.”

“You are now, because of social media, because of the internet, you are communicating to people 24/7, 365 days.”

“Everyone lies. Everyone lies.”

“You should never lie.”

“I like to show some weakness”

“Through weakness I have found a lot of strength and that is what has got me to where I am today. You want to be vulnerable.”

“You have self-worth. You are a valuable resource.”

Links to References

CareerOne: a leading digital employment brand offering a unique job hunting experience and innovative corporate solutions for candidate sourcing, talent management, and employer branding. 


Willis, J. & Todorov A. (2006), First Impressions: Making Up Your Mind After a 100-Ms Exposure to a Face, Psychological Science, Vol 17, Issue 7 

Sweaty hand condition: Palmar Hyperhidrosis is a medical condition in which a person sweats excessively and unpredictably from their hands 

Dead fish handshake 

Jane Austin days: refers to 1800’s when Jane Austin’s romance novels were set. In this setting it was common for women to offer their hands for a hand-kiss as a form of greeting. 

STAR interview response method 

“You can easily judge the character of a man by how he treats those who can do nothing for him” – Johann Wolfgang von Goethe 

In his book, Zero to OnePeter Thiel says he never invests in tech CEO’s that wear suits. 

Barangaroo Tower, also known as International Towers Sydney: 6-star commercial building in upscale part Sydney CBD 

Filthy Mo is Aussie slang for Moustache (not to be confused with the “Filthy Moe” described in Urban Dictionary!) 

Silicon Valley:  a region in the southern part of the San Francisco Bay Area known as a global hub for tech start-ups. It’s home to almost every tech company you can think of, including Apple, Facebook, Netflix and Twitter, to name just a few. 

Uni = Aussie slang for university 

How to Win Friends and Influence People by Dale Carnegie 

A lot of people looking for work: refers to the economic impact of COVID-19 where a lot of companies have had to let go of staff. 

Virtual interviews: interviews done over phone or video conferencing software like SkypeZoom or Google Hangouts

Cheat sheet, also known as a crib sheet 

NBA (National Basketball Association): the USA basketball association and most widely known basketball competition in the world. 

Recruiters only spend 6 seconds on a resume 

Separate the wheat from the chaff: to separate things or people that are of high quality or ability from those that are not 

Millennials, also known as Generation Y: people born around 1981-1996. They are generally marked by elevated usage of and familiarity with the Internet, mobile devices, and social media, which is why they are sometimes termed digital natives 

CRM: customer relationship management software 

Applicant tracking system: software application that enables the electronic handling of recruitment 

Canva: a graphic design platform  

Free CareerOne Resume review tool 

Unconscious Bias, also known as implicit bias. Check out our blog post on unconscious bias. 

How blind auditions help orchestras to eliminate gender bias 

Public job boards: CareerOneIndeedSeek, etc 

Wonderlic test

Woke: alert to injustice in society, especially racism 

Rude finger: middle finger 

Social media: FacebookLinkedInInstagram, etc 

Culture fit

British India: refers to the rule of India by the British Crown from 1858 to 1947. 

The OG (Original Gangster): slang term referring to being the original. 

McDonalds, also known as Macca’s in Australia. 

Drawbridge: A defence against invasion. 



Amazon Web Services (AWS) 

Two way street: a situation or relationship involving mutual or reciprocal action or obligation. Opposite of one-sided conversation. 

Confidence is perceived as competence: Oh, D. Buck, E.A., Todorov A. (2019), Revealing Hidden Gender Biases in Competence Impressions of Faces, Psychological Science, Vol 30, Issue 1. 

Know your lane: know your strengths 

Fish out of water: not in their element 

About the author

Divan and Mark are co-hosts of the Candour Communication Podcast where we discuss interpersonal communication and all the human stuff that gets in the way.